November 2011

"I'll Have a Tall Blonde, Please!"

You say Starbucks®. I think…top-tier brand. Defiantly stubborn in their tradition of quality. I think…innovative product marketing. America’s specialty coffee lexicon. I think…unbelievable product and customer experience consistency (excluding airports, hotels, and cafeterias, of course). Starbucks equals decommoditization of coffee, circa 1990. Read more »

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